%23%20%2A%2AAdministration%2B%2A%2A%0A%0AR%C3%A9soudre%20les%20blocages%20administratifs%20complexes%20et%2Fou%20urgents%20des%20citoyens%0A%0A%5Baplus.beta.gouv.fr%5D%28http%3A%2F%2Faplus.beta.gouv.fr%29%0A%0A%5BProduit%20en%20acc%C3%A9l%C3%A9ration%5D%28https%3A%2F%2Fbeta.gouv.fr%2Fapproche%2Facceleration%29%0A%0A%23%23%20Un%20probl%C3%A8me%20qui%20peut%20toucher%20tout%20le%20monde%20%3A%20%C3%AAtre%20priv%C3%A9%20de%20ses%20droits%20%C3%A0%20cause%20de%20blocages%20administratifs%0A%0AEn%202017%2C%20%2A%2AZohra%20Lebel-Sedki%2A%2A%20%C3%A9tait%20en%20poste%20%C3%A0%20la%20Direction%20de%20l%E2%80%99Information%20L%C3%A9gale%20et%20Administrative%20%28DILA%29.%20Elle%20d%C3%A9cide%20de%20participer%20%C3%A0%20un%20%2A%2Achallenge%20intrapreneurial%2A%2A%20organis%C3%A9%20par%20la%20DINSIC%20et%20%5Bbeta.gouv.fr%5D%28http%3A%2F%2Fbeta.gouv.fr%29.%20Elle%20se%20base%20sur%20son%20exp%C3%A9rience%20professionnelle.%20Pendant%20plus%20de%20trois%20ans%2C%20elle%20a%20r%C3%A9pondu%20aux%20messages%20du%20site%20%5Bservice-public.fr%5D%28http%3A%2F%2Fservice-public.fr%29.%20Elle%20a%20constat%C3%A9%20que%20%2A%2Ade%20nombreux%20usagers%20%C3%A9taient%20bloqu%C3%A9s%20dans%20leurs%20d%C3%A9marches%20administratives%2A%2A.%20D%C3%A9sesp%C3%A9r%C3%A9s%2C%20ils%20pouvaient%20passer%20d%E2%80%99un%20comportement%20agressif%20%C3%A0%20une%20posture%20d%E2%80%99abandon%20total%20de%20leurs%20droits.%0A%0A%2A%2ALa%20Startup%20d%E2%80%99%C3%89tat%20alors%20appel%C3%A9e%20%C2%AB%20A%2B%20%C2%BB%20est%20lanc%C3%A9e%20en%20septembre%202017%2A%2A.%20La%20plateforme%20a%20%C3%A9t%C3%A9%20lanc%C3%A9e%20en%20exp%C3%A9rimentation%20d%C3%A8s%20d%C3%A9cembre%202017%20sur%20Argenteuil%20%28Val-d%E2%80%99Oise%2C%2095%29.%20%2A%2ALe%20premier%20cas%20concret%20a%20%C3%A9t%C3%A9%20r%C3%A9gl%C3%A9%20en%20une%20semaine%2A%2A.%0A%0A%2A%28suggestion%20CLP%20pour%20ce%20bloc%20%3A%20changement%20ordre%20des%20phrases%20%2B%20tout%20au%20pr%C3%A9sent%20pour%20simplifier%20la%20lecture%29%2A%0A%0AEn%202017%2C%20%2A%2AZohra%20Lebel-Sedki%2A%2A%20est%20en%20poste%20%C3%A0%20la%20Direction%20de%20l%E2%80%99Information%20L%C3%A9gale%20et%20Administrative%20%28DILA%29.%20Chaque%20jour%2C%20elle%20r%C3%A9pond%20aux%20messages%20des%20usagers%20du%20site%20%5Bservice-public.fr%5D%28http%3A%2F%2Fservice-public.fr%29.%20Son%20constat%20%3A%20%2A%2Ade%20nombreux%20citoyens%20sont%20bloqu%C3%A9s%20dans%20leurs%20d%C3%A9marches%20administratives%2A%2A.%20D%C3%A9sesp%C3%A9r%C3%A9s%2C%20ils%20passent%20parfois%20d%E2%80%99un%20comportement%20agressif%20%C3%A0%20une%20posture%20d%E2%80%99abandon%20total%20de%20leurs%20droits.%20Zohra%20d%C3%A9cide%20de%20participer%20%C3%A0%20un%20%2A%2Achallenge%20intrapreneurial%2A%2A%20organis%C3%A9%20par%20la%20DINSIC%20et%20%5Bbeta.gouv.fr%5D%28http%3A%2F%2Fbeta.gouv.fr%29%20pour%20trouver%20une%20solution%20%C3%A0%20ce%20probl%C3%A8me.%0A%0A%2A%2AEn%20septembre%202017%2C%20la%20Startup%20d%E2%80%99%C3%89tat%20alors%20appel%C3%A9e%20%C2%AB%20A%2B%20%C2%BB%20est%20lanc%C3%A9e.%20%2A%2ALa%20premi%C3%A8re%20exp%C3%A9rimentation%20a%20lieu%20%C3%A0%20Argenteuil%20%28Val-d%E2%80%99Oise%2C%2095%29%20d%C3%A8s%20d%C3%A9cembre%202017.%20%2A%2ALe%20premier%20cas%20concret%20a%20%C3%A9t%C3%A9%20r%C3%A9gl%C3%A9%20en%20une%20semaine%2A%2A.%0A%0A%C2%AB%C2%A0J%E2%80%99ai%20%C3%A9t%C3%A9%20surprise%20de%20l%E2%80%99accueil%20de%20ce%20projet%20%3A%20les%20administrations%20sont%20bienveillantes%20avec%20un%20tel%20dispositif%2C%20qui%20vient%20en%20compl%C3%A9ment%20de%20leurs%20services%20%21%20Ce%20qui%20m%E2%80%99a%20pouss%C3%A9%20%C3%A0%20faire%20ce%20choix%2C%20c%E2%80%99est%20que%20les%20blocages%20inextricables%20ne%20sont%20pas%20une%20charge%20de%20travail%20en%20plus%20pour%20les%20organismes.%20Ces%20dossiers%20ne%20sont%20pas%20des%20dossiers%20suppl%C3%A9mentaires%20%3A%20ce%20sont%20des%20dossiers%20courants%2C%20urgents%2C%20de%20citoyens%20bien%20r%C3%A9els%2C%20qui%20un%20jour%20ou%20l%E2%80%99autre%20arriveront%20sur%20les%20bureaux%20des%20administrations.%20La%20question%2C%20c%E2%80%99est%20de%20savoir%20%3A%20pr%C3%A9f%C3%A9rons-nous%20que%20ces%20dossiers%20arrivent%20plus%20rapidement%20pour%20avoir%20une%20prise%20en%20charge%20imm%C3%A9diate%20ne%20p%C3%A9nalisant%20pas%20l%E2%80%99usager%2C%20ou%20bien%20est%20ce%20qu%E2%80%99on%20attend%20que%20la%20situation%20se%20gangr%C3%A8ne%2C%20que%20les%20cons%C3%A9quences%20empirent%20et%20que%20le%20dossier%20parte%20en%20contentieux%20%3F%C2%A0%C2%BB%0A%0A%2AZohra%20Lebel-Sedki%2C%20fondatrice%20du%20projet%20Administration%2B%2A%0A%0A%23%23%20La%20solution%20%3A%20une%20messagerie%20entre%20aidants%20et%20administrations%20pour%20r%C3%A9soudre%20ces%20blocages%0A%0A%23%23%23%20Qu%27est-ce%20que%20Administration%2B%20%3F%0A%0A%2A%2AAdministration%2B%2A%2A%20est%20une%20messagerie%20s%C3%A9curis%C3%A9e%20%2A%2Amettant%20en%20relation%20des%20aidants%2A%2A%2C%20comme%20les%20Conseillers%20France%20services%20et%20les%20travailleurs%20sociaux%2C%20%2A%2Aavec%20des%20agents%20d%E2%80%99organismes%20publics%2A%2A%20comme%20la%20Caf.%5C%0AEnsemble%2C%20ils%20r%C3%A8glent%20rapidement%20les%20blocages%20administratifs%20urgents%20ou%20inextricables%20des%20citoyens%2C%20luttant%20ainsi%20contre%20le%20non-recours%20aux%20droits.%5C%0A%2A%2AAdministration%2B%20simplifie%20les%20relations%20entre%20administrations%20pour%20faciliter%20la%20vie%20des%20citoyens%20%21%2A%2A%0A%0A%23%23%23%20Comment%20fonctionne%20Administration%2B%0A%0AAdministration%2B%20est%20une%2A%2A%20messagerie%20s%C3%A9curis%C3%A9e%2A%2A%20r%C3%A9serv%C3%A9e%20aux%20conseillers%20France%20services%2C%20%C3%A0%20quelques%20travailleurs%20sociaux%20et%20agents%20d%E2%80%99op%C3%A9rateurs%20de%20l%E2%80%99%C3%89tat%20%28CPAM%2C%20DDFIP%2C%20MSA%2C%20Caf%2C%20etc.%29%2C%20qui%20permet%20de%20r%C3%A9soudre%20les%20blocages%20administratifs%20inextricables%20et%20urgents%20des%20citoyens.%20Pour%20des%20raisons%20diverses%2C%20ces%20blocages%20ne%20sont%20pas%20trait%C3%A9s%20par%20les%20canaux%20d%E2%80%99informations%20classiques.%20Ils%20doivent%20cependant%20%C3%AAtre%20r%C3%A9solus%20en%20urgence%20pour%20%C3%A9viter%20de%20faire%20basculer%20le%20citoyen%20dans%20la%20pr%C3%A9carit%C3%A9.%0A%0A%2A%2ALe%20citoyen%20en%20situation%20de%20fragilit%C3%A9%20sociale%2A%2A%20%28perte%20de%20mobilit%C3%A9%2C%20illectronisme%2C%20illettrisme%2C%20handicap%2C%20hospitalisation%2C%20etc.%29%20%2A%2An%E2%80%99a%20pas%20directement%20acc%C3%A8s%20%C3%A0%20Administration%2B%2A%2A%20%3A%20c%E2%80%99est%20un%20conseiller%20France%20service%2C%20ou%20un%20travailleur%20social%20qui%20utilise%20la%20plateforme%20pour%20r%C3%A9pondre%20%C3%A0%20son%20probl%C3%A8me%20avec%20son%20autorisation%20%28mandat%29.%0A%0AConcr%C3%A8tement%2C%20un%20%2A%2AAidant%2A%2A%20utilise%20la%20plateforme%20pour%20signaler%20un%20blocage%20dans%20le%20dossier%20d%E2%80%99un%20citoyen.%20La%20demande%20est%20qualifi%C3%A9e%20et%20transmise%20%C3%A0%20ou%20aux%20administrations%20comp%C3%A9tentes.%20Le%28s%29%20r%C3%A9f%C3%A9rent%28s%29%20de%20l%E2%80%99administration%20comp%C3%A9tente%2C%20l%E2%80%99%2A%2AInstructeur%2A%2A%2C%20prend%20connaissance%20de%20la%20situation.%20Il%20peut%20%C3%A0%20son%20tour%20contacter%20d%E2%80%99autres%20Instructeurs%20lorsque%20le%20probl%C3%A8me%20concerne%20diff%C3%A9rentes%20administrations.%20Une%20fois%20le%20blocage%20identifi%C3%A9%20et%20corrig%C3%A9%2C%20l%E2%80%99Instructeur%20avise%20aussit%C3%B4t%20l%E2%80%99Aidant%20ou%20le%20citoyen.%0A%0A%2A%2AAdministration%2B%20repose%20sur%203%20principes%20cl%C3%A9s%20%3A%2A%2A%0A%0A%2A%20%20%20Confidentialit%C3%A9%0A%2A%20%20%20Simplicit%C3%A9%0A%2A%20%20%20Tra%C3%A7abilit%C3%A9%0A%0AL%E2%80%99acc%C3%A8s%20%C3%A0%20l%27outil%20s%E2%80%99effectue%20depuis%20les%20boites%20e-mails%20professionnelles%20des%20agents%20%3B%20aucun%20logiciel%20suppl%C3%A9mentaire%20n%E2%80%99est%20%C3%A0%20installer.%20Seuls%20l%E2%80%99Aidant%20et%20les%20Instructeurs%20saisis%20lors%20d%E2%80%99une%20demande%20ont%20acc%C3%A8s%20%C3%A0%20son%20contenu%20et%20aux%20informations%20personnelles%20concernant%20le%20citoyen.%20Les%20demandes%20sont%20historis%C3%A9es%20pour%20faciliter%20le%20suivi.%0A%0A%2A%2A%C2%A0%2A%2A%0A%0A%23%23%20L%27impact%20d%27Administration%2B%20dans%20la%20vie%20des%20citoyens%0A%0ALa%20valeur%20ajout%C3%A9e%20d%E2%80%99Administration%2B%20tient%20dans%20la%20rapidit%C3%A9%20de%20r%C3%A9solution%20des%20blocages%2C%20qui%20g%C3%A9n%C3%A8re%20un%20r%C3%A9el%20gain%20de%20temps%20par%20rapport%20aux%20voies%20habituelles.%0A%0AAdministration%2B%20c%27est%20avant%20tout%20une%20communaut%C3%A9%20d%27agents%20publics%20et%20d%27aidants%20professionnels%20%28conseiller%20France%20services%20et%20travailleurs%20sociaux%29%20engag%C3%A9s%20pour%20faire%20remonter%20les%20blocages%20des%20citoyens%20%3A%0A%0A%2A%20%20%20Pr%C3%A8s%20de%208000%20utilisateurs%20actifs%20de%20la%20messagerie%0A%2A%20%20%20Plus%20de%2012000%20demandes%20ouvertes%20%281%20demande%20%3D%201%20blocage%20urgent%29%20chaque%20mois%0A%0AChaque%20demande%20ouverte%20dans%20la%20messagerie%20est%20l%27opportunit%C3%A9%20de%20r%C3%A9soudre%20rapidement%20un%20blocage%20urgent%20avant%20que%20la%20situation%20du%20citoyen%20ne%20s%27envenime%20%3A%20exclusion%20sociale%2C%20difficult%C3%A9s%20financi%C3%A8res...%0A%0APar%20cons%C3%A9quent%20la%20m%C3%A9trique%20phare%20du%20produit%20est%20le%20nombre%20de%20demandes%20r%C3%A9solues%20en%20moins%20de%207%20jours.%0A%0A%2A%20%20%203%2F4%20des%20demandes%20sont%20r%C3%A9solues%20en%20moins%20de%207%20jours%0A%0AChaque%20demande%20r%C3%A9solue%20en%20moins%20de%207%20jours%20est%20une%20situation%20de%20non-recours%20aux%20droits%20%C3%A9vit%C3%A9e.%0A%0A%23%23%20Temps%20forts%20du%20d%C3%A9ploiement%20national%0A%0ALanc%C3%A9%20en%20d%C3%A9cembre%202017%20%C3%A0%20Argenteuil%20%28Val-d%E2%80%99Oise%29%2C%20Administration%2B%20a%20permis%20de%20traiter%20plus%20de%20300%20situations%20critiques%20d%C3%A8s%20sa%20premi%C3%A8re%20ann%C3%A9e.%5C%0AEntre%20mars%202018%20et%20mai%202019%2C%20l%E2%80%99outil%20a%20%C3%A9t%C3%A9%20d%C3%A9ploy%C3%A9%20dans%20plusieurs%20territoires%2C%20dont%20Nice%2C%20Cahors%2C%20Cagnes-sur-Mer%2C%20C%C5%93ur-de-Perche%2C%20Marseille%2C%20B%C3%A9thune%20et%20Lyon%2C%20dans%20le%20cadre%20des%20exp%C3%A9rimentations%20%C2%AB%20Carte%20Blanche%20%C2%BB%20et%20%C2%AB%20Service%20Public%20%2B%20%C2%BB%20men%C3%A9es%20par%20la%20DITP%2C%20en%20lien%20avec%20le%20Lab%20Z%C3%A9ro.%5C%0AFin%202019%2C%20le%20dispositif%20s%E2%80%99est%20%C3%A9tendu%20aux%20structures%20France%20services%2C%20avec%20d%C3%A9ploiement%20national%20intensif%2C%20aboutissant%20%C3%A0%20une%20couverture%20totale%20entre%202020%20et%202024.%5C%0AEn%20juillet%202024%2C%20l%E2%80%99Incubateur%20des%20territoires%20de%20l%E2%80%99ANCT%20reprend%20le%20produit%2C%20suivi%20par%20un%20renforcement%20de%20l%E2%80%99%C3%A9quipe%20d%C3%A9di%C3%A9e.%20D%C3%A9but%202025%2C%20des%20webinaires%20d%E2%80%99accompagnement%20sont%20lanc%C3%A9s%20pour%20les%20utilisateurs%20et%20une%20exp%C3%A9rimentation%20d%C3%A9marre%20dans%20trois%20CCAS%20pilotes%20%28Rennes%2C%20Lille%20et%20Vannes%29%20int%C3%A9gr%C3%A9s%20au%20programme%20Territoire%20Z%C3%A9ro%20Non-Recours.%0A%0A%2A%2AEt%20d%E2%80%99autres%20%C3%A0%20venir%E2%80%A6%2A%2A%0A%0AAdministration%2B%20se%20d%C3%A9veloppe%20et%20tisse%20de%20nombreux%20partenariats%20afin%20de%20pouvoir%20proposer%20l%E2%80%99outil%20au%20plus%20grand%20nombre%20d%E2%80%99Aidants%20et%20d%E2%80%99administrations.%20Notre%20objectif%20%3F%20Une%20couverture%20%C3%A0%20100%25%20de%20celles%20et%20ceux%20qui%20peuvent%20aider%20%C3%A0%20impacter%20positivement%20la%20vie%20des%20citoyens%20%21%0A%0A%23%23%20%2A%2AVous%20souhaitez%20rejoindre%20la%20communaut%C3%A9%20Administration%2B%20%3F%2A%2A%0A%0AVous%20%C3%AAtes%20au%20contact%20des%20citoyens%20et%20vous%20souhaitez%20avoir%20acc%C3%A8s%20%C3%A0%20la%20plateforme%20%3F%0A%0AVous%20supervisez%20une%20ou%20plusieurs%20%C3%A9quipes%20de%20travailleurs%20sociaux%20ou%20apparent%C3%A9s%20et%20souhaitez%20rejoindre%20la%20communaut%C3%A9%20%3F%0A%0AVous%20entretenez%20des%20relations%20de%20proximit%C3%A9%20avec%20les%20administrations%20de%20votre%20territoire%20%3F%0A%0AVous%20travaillez%20aupr%C3%A8s%20d%E2%80%99une%20administration%20publique%20et%20souhaitez%20participer%20au%20d%C3%A9ploiement%20national%20d%E2%80%99Administration%2B%20%3F%0A%0A%5BContactez-nous%20%21%5D%28mailto%3Acontact%40aplus.beta.gouv.fr%3Fsubject%3DContact%2520Site%2520Beta%2520Gouv%29%0A

Administration+

investigation

construction

acceleration

base-uri 'none'; img-src 'self' data: stats.beta.gouv.fr; frame-src 'self' blob: *.aplus.beta.gouv.fr https://www.dailymotion.com; form-action 'self'; style-src 'self' 'unsafe-inline' stats.beta.gouv.fr; script-src 'self' stats.beta.gouv.fr; connect-src 'self' https://stats.beta.gouv.fr; object-src 'none'; default-src 'none'; font-src 'self'; frame-ancestors 'self'

Diagnostics

Metrics

http

_pk_ses.111.c207

_pk_id.111.c207

PLAY_SESSION

Scala is a general-purpose programming language providing support for both object-oriented programming and functional programming.

Scala

Play

Material Design Lite is a library of components for web developers.

Material Design Lite

Matomo Analytics is a free and open-source web analytics application, that runs on a PHP/MySQL web-server.

Matomo Analytics

core-js is a modular standard library for JavaScript, with polyfills for cutting-edge ECMAScript features.

core-js

Sendinblue is an email marketing solution for small and medium-sized businesses that want to send and automate email marketing campaigns.

Sendinblue

HTTP Strict Transport Security (HSTS) informs browsers that the site should only be accessed using HTTPS.

https://aplus.beta.gouv.fr

Disponibilité et temps de réponseenviron 10 heures